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Venchi Cioccolato & Gelato 

Promotion Terms & Conditions 

Promoter: Venchi S.p.A., Via Monti 8, Milan, Italy (“we”, “us”) 1 How it works

  1. 1.1  You can earn special promotion points (Points) by completing various Missions and making purchases in Venchi stores during the Promotion. Your Points can be redeemed in-store on selected Venchi items (Rewards). The more Points you earn, the higher value Rewards you can claim (see parts 4 and 5 below for more details).

  2. 1.2  Please note that each of the thirty (30) Rewards can be claimed only once every 48 hours, unless otherwise provided. Daily and weekly limits apply to the number of receipts you can upload to the App (see part 4.2.3).

2 Eligibility

  1. 2.1  The Promotion is only open to residents of Great Britain aged 18 or over. You may be asked to provide proof of age in order to claim your Rewards.

  2. 2.2  The following are not eligible to participate in the Promotion:

    1. 2.2.1  residents of Northern Ireland;

    2. 2.2.2  employees or agents of the Promoter and their family members; and

    3. 2.2.3  any other business or person involved in the running of the Promotion.

3 Opening and closing date

  1. 3.1  The Promotion will be active between the dates of 31 March 2021 and 30 September 2021. You can only earn Points between these dates. Points will not be awarded in respect of any Missions you complete or receipts you upload to the App before or after these dates. We may, however, open additional Promotion periods in the future – please see 3.3 below.

  2. 3.2  Please note that your Points will only be available to use for 30 days after the Promotion ends on 30 September 2021. After this date, your Points may be removed from your account.

  3. 3.3  We may open a new Promotion period in the future after this Promotion has expired. If we do this, we may decide (at our sole discretion) not to delete the Points from your account following expiry of the above 30-day period. In such cases you will only be able to use those Points to claim Rewards during the dates that the new Promotion is open, subject to any new Terms and Conditions that may apply to the new Promotion period.

4 How to earn points

  1. 4.1  In order to participate in the Promotion and start earning Points, you must download the Venchi app (the App) to your iOS or Android device and complete all the steps required to register your account. If your device does not support the App you will be unable to participate. You may need to update the App from time-to-time in order take advantage of any new features.

  2. 4.2  There are two ways you can earn Points during the Promotion:

    Making purchases in Venchi stores and in the Venchi e-commerce website (


You can earn ten (10) Points for (1) every one pound (£1) you spend in any participating Venchi store in the UK; (2) for every one euro (1€) you spend in any participating Venchi store in Italy (see https://venchi- for details) and for (3) every one pound (£1) you


spend on the Venchi e-commerce website ( during the Promotion – subject to the restrictions described below.

  1. 4.2.2  In order for the Points to be awarded to your account, you must use the tool on your App to scan the QR Code printed on the till receipt and/or on the e-mail confirmation order received from the Venchi ecommerce website following your purchase. The relevant Points will be added to your account automatically. Also, at some qualified Venchi stores, it will be possible to upload the Points to your account automatically at the sales counter when checking out without the need to scan the receipt.

    Please note that, if the Points are uploaded directly at the store’s sales counter into the App, the receipt cannot be scanned.

  2. 4.2.3  You can earn Points (either by scanning the QR Code or automatically at the store’s cash register) by uploading a maximum of three (3) receipts per day to the App, subject to a maximum of ten (10) receipts per week. If you upload more than the maximum number of receipts in any one day or week, you will not be awarded any Points in respect of the excess receipts.

  3. 4.2.4  For the purposes of calculating your weekly limit of receipts that can be uploaded to the App, your limit will run for 7 days, starting from the day that you upload your first receipt to the App. For example, if you upload your first receipt on a Wednesday, you can only upload ten (10) receipts until 23:59 on the following Wednesday. Your weekly limit would then reset at 00:00 on Thursday. The next weekly limit would run for 7 days starting from the next day that you upload a receipt to the App, and so on.

  4. 4.2.5  Please note that if you make a purchase at a Venchi store in Italy, your Points will reflect the amount spent in euros, not pound sterling. This means that you will receive 10 points for every euro spent

  5. 4.2.6  Points will only be awarded for every full pound or euro that you spend. For example, if you spend £9.50, you will receive 90 points, not 95 points.

Completing Venchi missions


You can also earn Points by completing the missions described in the table below (Missions).


What you have to do

Points awarded


Register your account on the App and upload prove of your first purchase to obtain the Welcome award and claim it at the store. Store staff may request to see any kind of official ID card (such as passport, driver’s license, etc.) before giving you the Award. It will not be possible to claim "welcome" Awards for third parties (by way of example: people/users/accounts

10 points for every one pound (£1) spent


Subscribe to the Venchi Newsletter via the App 10 points

Refer a Friend

Invite a friend to register for the App.

You must generate an Invite Code via the App to share with your friends. Your friend must download the App and enter the Invite Code. Your Points will only be awarded when your friend has activated the confirmation email and logged in to the App.

20 points-per- friend


You can invite up to five (5) friends. A different Invite Code must be used each time.

Being referred by a friend

You must be invited by a friend (see “Refer a Friend” above).

The points will be awarded after you have downloaded the App, signed-up, entered the Invite Code, activated your confirmation email and logged-in to the App.

10 points

Complete your personal details

If you wish to complete this mission (which is entirely optional) You must complete your user profile by filling in all of the relevant fields (name, surname, birthday, phone number, address, Venchi store of choice).

10 points


Surveys may relate to purchasing behaviour, user’s behaviour on the use of the application, or events during the Promotion period. You must respond to each question in the Survey to complete the survey mission.

5 points per survey


You will be invited to answer “quiz” questions from time-to-time. Points will be awarded for providing correct answers to the quiz questions.

1 point per correct answer

Choose your favourite flavour

You must choose your favourite flavour of Venchi products amongst a range of options as displayed on the App.

5 points

Choose your favourite packaging

You must choose your favourite Venchi packaging amongst a range of options as displayed on the App.

5 points

Venchi Store “check-in”

You must visit a Venchi store and scan the QR code found near the entrance or inside the store on your App. You cannot check-in at the same store twice in one day. However, you can still do more than one check-in at different stores on the same day.

2 points

  1. 4.2.8  In addition to the Missions listed above, we may add extra Missions throughout the Promotion. Details of these additional Missions (including the Points value and steps you need to complete to earn the Points) will be detailed in the App.

  2. 4.2.9  Please note that, with the exception of Survey, Quiz and Venchi Store “check- in”, each Mission can only be completed once.

  3. 4.2.10  The Points for completing each Mission will be added to the account on your App as soon as you have completed all of the necessary steps for the relevant Mission. If you have completed the Mission but your Points have not been added to your account, please contact us at

  1. 4.3  Please note that on the occasion of particular events and special happenings (by way of example but not limited to birthdays, or special holidays, etc) we may award special Points value multipliers which will be announced in advance to users through the APP.

  2. 4.4  You can check your Points balance at any time using the App.


  1. 4.5  Any Points you earn are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others.

  2. 4.6  We reserve the right to cancel or deduct any Points awarded to you if:

    4.6.1 the Points were added to your account in relation to items which you subsequently return to the store for a refund;

    4.6.2 the Points were awarded in error, or as a result of a claim that we subsequently determine was invalid or fraudulent; or

    4.6.3 if we reasonably determine that you have acted in bad faith and taken unfair advantage of the Promotion.

5 Rewards

5.1 There are thirty (30) different Rewards to claim, each of which has its own Points value depending on the category: Band 1 (250 points); Band 2 (500 points); Band 3 (900 points); Band 4 (1,700 points) and Band 5 (4,000 points). The Rewards are listed below:

Rewards  Points  Availability   
Little Spread (90 gr)  250  31.03.2021 - 31.10.2021  BAND 1 
Regular GelatoShake - Seasonal Prize  250  31.03.2021 - 31.10.2021 
£ 5 Discount Coupon - on the website  250  31.03.2021 - 31.10.2021 
Small Gourmet Cone  250  31.03.2021 - 31.10.2021 
Crepe with Suprema XV  250  31.03.2021 - 31.10.2021 
Affogato with Suprema XV  250  31.03.2021 - 31.10.2021 
Medium Spread (200 gr)  500  31.03.2021 - 31.10.2021  BAND 2 
Bundle - 2 standard Bars  500  31.03.2021 - 31.10.2021 
£ 15 Discount Coupon - on the website  500  31.03.2021 - 31.10.2021 
Pick & Mix (200 g)  500  31.03.2021 - 31.10.2021 
Gianduiotti Box (96 g)  500  31.03.2021 - 31.10.2021 
12 Gelato Pralines  500  01.06.2021 - 31.10.2021 
Gelato Tub (500g)  500  31.03.2021 - 31.10.2021 
Big Spread (450 gr)  900  31.03.2021 - 31.10.2021  BAND 3 
Bundle - 4 standard Bars  900  31.03.2021 - 31.10.2021 
Gianduja Double Tray  900  31.03.2021 - 31.10.2021 
£ 25 Discount Coupon - on the website  900  31.03.2021 - 31.10.2021 
Assorted Heart Box (274 g)  900  31.03.2021 - 31.10.2021 
Small Praline Hamper (178 g)  900  31.03.2021 - 31.10.2021 
24 Gelato Pralines  900  01.06.2021 - 31.10.2021 
Gelato Tub (1000 g)  900  31.03.2021 - 31.10.2021 
Double Gelato Tub (2000 g)  1700  31.03.2021 - 31.10.2021  BAND 4 
Historical Venchi tin  1700  31.03.2021 - 31.10.2021 
Maxi bar  1700  31.03.2021 - 31.10.2021 
Bundle Drawer (Chocaviar and Cremini)  1700  31.03.2021 - 31.10.2021 
£ 45 Discount Coupon - on the website  1700  31.03.2021 - 31.10.2021 
Luxury Box  4000  31.03.2021 - 31.10.2021  BAND 5 
Bundle: Maxi bar, Gelato Tub (500 gr), Pick & Mix (500 gr)  4000  31.03.2021 - 31.10.2021 
Pick & mix (1200 gr)  4000  31.03.2021 - 31.10.2021 
£ 100 Discount Coupon - on the website  4000  31.03.2021 - 31.10.2021 


5.2  Please note that each Reward listed above can be claimed only once every 48 hours. For example, if you have claimed a Small Gourmet Cone (250 points) once, you will only be able to claim another Small Gourmet Cone 48 hours after you activated that Reward in accordance with 6.1.

5.3  We may add special Rewards during the promotion that will be awarded strictly in connection with special Missions. These special Rewards can only be claimed once during the Promotion.

5.4  All Rewards are non-transferable and you may not request an alternative Reward (cash or otherwise).

5.5  Please note that all Rewards are subject to availability. For more information on what happens if the store you visit is temporarily out of the item you wish to claim, please see 6.3 below.

6 How to claim your rewards

6.1  When you have sufficient Points to claim one or more of the Rewards listed above at part 5, you must “activate” the Reward you wish to claim via the App. This will enable you to generate a digital voucher on the App, which can then be redeemed at one of our Venchi stores in England see for details). Just present the voucher (or the Voucher’s QR code generated when activating the Reward) at the sales counter to claim your Reward.

6.2  The digital voucher will remain valid for 5 minutes once activated. You must make sure that you use the voucher during this time. After the 5 minutes has expired, the voucher will no longer be valid and you will not be able to claim the Reward.

7 Other terms and conditions

7.1  By taking part in the Promotion, all participants are bound to these terms and conditions. Any participant who does not comply with these terms and conditions, or whom we suspect is engaged in fraudulent or illegal behaviour, may be disqualified from the Promotion and have their Points cancelled without notice. We may temporarily suspend any account while we investigate whether a breach has occurred.

7.2  We may modify these terms and conditions at any time, but will notify you by email or via the App if there are any changes that significantly affect your rights under this Promotion.

6.3  If the Venchi store you visit is temporarily out of stock for the item you have requested, the store may offer you a replacement item of equal value. If you accept this replacement, you will still be deemed to have claimed the relevant Reward.

6.4  Please note that the Reward listed as Discount Coupon- on the website on part 5.1 above can only be claimed via our website. No other Rewards can be claimed through our website. You can use your Points in the Venchi stores and in the Venchi e-commerce website in England and Italy by following the voucher redeem process described above.

6.5  As the Promotion is only open to those over the age of 18, Venchi shop staff may ask for proof of age before issuing a Reward. We reserve the right to refuse to issue a Reward if you fail to provide an acceptable proof of age upon request.

7.3  For more information on how we will process your personal data as part of this Promotion, please refer to our Privacy Policy at

7.4  We are not responsible for any failure to award Points or issue Rewards caused by circumstances outside our control, including (but not limited to) infection by computer virus, tampering, unauthorised intervention, fraud, unavoidable technical failures or any other issues outside our control which may corrupt or affect the administration security, fairness, integrity or proper conduct of this Promotion.

7.5  In the unlikely event of one or more Rewards becoming permanently unavailable due to circumstances beyond our reasonable control, we reserve the right to: (a) substitute the Reward for one of equal or greater value; and (b) to modify, extend or suspend the Promotion.

7.6  You must not participate in the Promotion for commercial gain and may only claim Rewards for your personal use.

7.7  These terms and conditions shall be governed and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the English Courts.