Shipping

Venchi accepts orders for delivery in Italy, Europe, USA, and other extra-EU countries (Norway, Switzerland, Liechtenstein,UK).
Depending on the country to which you want to ship, it is necessary to place the order on the corresponding website

For shipments to Italy, please refer to the website	it.venchi.com
For shipments to the UK*, please refer to the website.	uk.venchi.com
For shipments to the European Union (excluding Italy), Norway, Switzerland, and Liechtenstein, please refer to the website.	eu.venchi.com
For shipments to the USA, please refer to the website.	us.venchi.com
For shipments to Japan, please refer to the website.	venchi.co.jp
For shipments to Singapore, please refer to the website.	venchi.sg

*Channel Islands excluded and Northern Ireland are excluded.

SHIPPING COSTS

Shipping cost in the UK*: free for orders over £59.00
If the order is below £59.00, the shipping cost is £5.95

SHIPPING TIME

Delivery within 1-2 days for all orders placed before 2pm GMT from Monday to Thursday. For the rest, delivery might take 3-5 working days.

The delivery times mentioned above are purely indicative and may vary depending on low or high seasons, holiday periods, and/or the destination (for islands and remote areas, delivery times may be longer). In any case, Venchi is not responsible for any delays attributable to the courier and/or the customer. It is recommended to place orders considering potential issues that may arise during these periods.

 

CHANGE SHIPPING ADDRESS OR DELIVERY DATE

Once the order is confirmed, it will be possible to change the shipping address only independently, after the package has been handed over to the courier (DPD). The courier will send you an email with a link to track the status of your order, from which you can also modify the address, delivery date, or choose to collect your order at a DPD pickup point or warehouse.

WHAT TO DO UPON RECEIVING THE ORDER

When your Venchi products arrive at your home, we recommend that you immediately check that the package and its contents are intact. If unfortunately something is wrong, contact our Customer Service and request a refund for the expenses incurred.
In the meantime, here are some tips on what to check right away:

• Make sure the packaging is intact. If it is not, we advise you not to accept the goods, leave the package with the courier, and immediately notify us of what happened.
• Always sign the document provided by the courier, adding the phrase 'Accepted with reservation.' This way, you can more easily request a refund for any damages incurred during transport.
• If the package you receive is damaged or incomplete, take photos of both the exterior and interior and contact our Customer Service. We will guide you through the process of opening a refund claim, if necessary.

For further details, you can visit the Returns and Refunds page on our website.