Venchi accepts orders for delivery in Italy, the European Union, the USA, and other non-European countries.
Depending on the destination country, orders must be placed on the corresponding website:

• For deliveries in Italy, please refer to: Venchi Italy
• For deliveries in the United Kingdom, please refer to: Venchi UK
• For deliveries in Germany, please refer to: Venchi Germany
• For deliveries in France, please refer to: Venchi France
• For deliveries within the European Union (excluding Italy), Norway, Switzerland, and Liechtenstein, please refer to: Venchi Europe
• For deliveries in the USA, please refer to: Venchi US
• For deliveries in Japan, please refer to Venchi JP
• For deliveries in Singapore, please refer to: Venchi SG
  
   

DELIVERY TIMES 

Orders placed before 2:00 PM GMT from Monday to Thursday will be delivered within 1-2 working days. Orders placed after 2:00 PM GMT or on Friday, Saturday, and Sunday may take 3-5 working days for delivery. 

Delivery times may extend up to a maximum of 5 working days and may vary depending on the area, unless otherwise stated on the website or via email.

The delivery times specified above are purely indicative and may vary depending on low or high season, holiday periods, and/or the destination (for islands and remote areas, delivery times may be longer).

When your order is ready for shipment, you will receive a confirmation email from Venchi, containing the tracking link. If you placed the order as a registered user, you will also find the same tracking details in your personal area on our website.

In any case, Venchi is not responsible for any delays caused by the courier and/or the customer. It is recommended to place orders in advance, considering any potential delays that may occur during these periods.
 

 

SHIPPING COSTS

In the United Kingdom, shipping is free for all orders over £59.00. If the total amount is less than £59.00, the shipping cost is £5.95.

Based on current customs regulations, goods destined for countries outside the European Union are subject to the payment of taxes and customs duties. The payment of customs fees shall be borne by Venchi.
Shipments are made according to the DDP (Delivery Duty Paid) formula, therefore goods will arrive directly at the place of delivery indicated without having to pay additional amounts compared to what was already paid when the order was sent.

 

CHANGING THE DELIVERY ADDRESS OR DELIVERY DATE

Once the order is confirmed, it will only be possible to modify the delivery address autonomously. Regarding this, upon delivery, the carrier will send you an email with the link to manage any changes.
By accessing the link provided in this email, you will be able to:

• Modify the address or delivery date
• Deliver to a safe place or a neighbor
• Redirect and collect your order at a pickup point

 

WHAT TO DO WHEN YOU RECEIVE YOUR ORDER

When your Venchi products arrive at your home, we recommend checking immediately that the package and its contents are intact. If anything is not as expected, please contact our Customer Service as soon as possible.

In the meantime, here are some tips on what to check upon delivery:

• Ensure the packaging is intact. If it is not, we advise you not to accept the parcel, leave it with the courier, and notify us immediately.
• Always sign the delivery receipt with the note 'Accepted with reservation'. This will make it easier to request a refund for any transport-related issues, even at a later stage.
• If the package is damaged or incomplete, take photos of both the exterior and interior and contact our Customer Service